Refund policy

This document governs the exchange process and related terms for all purchases made through the Mahera platform. By placing an order, the customer agrees to the following terms and conditions.

1. Nature of Transactions

Mahera operates under a strict No Return and No Refund Policy. Once a product is sold, it cannot be returned for a cash refund or store credit. All sales are final, subject only to the exchange provisions outlined below.

2. Eligibility for Exchange

An exchange request will only be entertained under the following specific conditions:

• Size Mismatch: If the delivered product does not fit as per the size ordered.

• Manufacturing Defect: If the product is received in a damaged or defective condition.

Exclusions: Exchange requests based on personal preferences, such as "change of mind," "dislike of design," or minor "color variations" (which may occur due to screen settings), will be summarily rejected.

3. Logistics and Shipping Costs

• Outbound Shipping: Mahera will bear the shipping cost for sending the exchanged product back to the customer as a complimentary service.

• Reverse Pickup: * Where serviceable, Mahera will arrange a reverse pickup from the customer’s address.

  • In cases where the pincode is non-serviceable for reverse pickup, the customer is responsible for self-shipping the item to our warehouse.

  • Any costs incurred by the customer for self-shipping are non-refundable.

4. Timeline and Fulfillment

• Processing Time: The standard exchange cycle takes approximately 10 working days.

• Verification: The exchange process will only commence once the original item is received and inspected at our facility.

• Inventory Constraints: If the desired size or replacement is out of stock, the processing period may extend up to 25 days. Mahera reserves the right to offer an alternative of equal value if a product is permanently discontinued.

5. Customer Conduct and Support

To maintain efficiency, Mahera follows a structured communication protocol:

• Primary Contact: WhatsApp at +91 72280 66489 or Email at info.mahera.in@gmail.com.

• Response Time: Due to high inquiry volumes, immediate telephonic responses may not always be possible. Customers are advised to leave a single message on WhatsApp.

• Spam Policy: Frequent/repeated calls or messages may delay the resolution process. We request customers to limit follow-ups to one message per day.

6. Quality Assurance

Mahera is committed to ensuring that every product meets our high-quality standards before dispatch. Our policies are designed to be transparent and fair to both the brand and our valued customers.

Contact Information

Brand Name: Mahera

Phone/WhatsApp: 72280 66489

Email: info.mahera.in@gmail.com